8qqgg Privacy Policy — Your Information Is Our Responsibility

Section 1

1 What Information We Collect

8qqgg collects certain information to provide you with the best gaming experience and to operate our services safely and smoothly. The details of that information are given below:

1.1 Registration and Account Information

When you create an account at 8qqgg, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Your preferred language and currency settings

1.2 Identity Verification (KYC) Information

We conduct identity verification to ensure responsible gaming and secure financial transactions. In this process we may collect:

• National ID card (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Documents to verify ownership of payment method

1.3 Financial Transaction Information

To ensure the security of your deposits and withdrawals, we record transaction-related information such as deposit amounts, withdrawal requests, payment method (bKash, Nagad, Rocket, Upay or bank transfer), and transaction timestamps.

1.4 Technical and User Behaviour Information

Our system automatically collects certain technical information, which includes:

• IP address and device identifiers
• Browser type and operating system
• Which pages you visited and how long you spent on them
• Game play history and preference list
• Information from cookies and similar tracking technologies

Section 2

2 How We Use Your Information

Collected information is used only for specific and legitimate purposes. 8qqgg uses your information for the following reasons:

We never sell your information to third parties for marketing or advertising. Information is not used for any unrelated purpose without your consent.

Section 3

3 Policy on Sharing and Disclosing Information

8qqgg exercises great caution when sharing your personal information with third parties. Information may only be shared in the limited circumstances described below:

3.1 Service Provider Partners

Certain trusted technology partners that assist in operating our platform — such as payment gateways, game software providers, and hosting services — may access specific information. These partners are bound to comply with our privacy standards and may not use your information for their own purposes.

3.2 Legal Requirements

We may be required to disclose information to the relevant authorities to fulfil court orders, requests from investigative agencies, or requirements under applicable law.

3.3 Fraud and Security Protection

We may disclose information when cooperation with relevant authorities is required to address money laundering, fraud, or threats to the security of the platform.

3.4 With Your Consent

Before sharing information for any purpose other than those stated above, we will obtain your explicit consent.

Section 4

4 Cookies and Tracking Technologies

8qqgg uses cookies and similar technologies to improve the experience of website and app users.

4.1 Types of Cookies

• Essential Cookies: For the basic functionality of the platform, such as maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences such as language and theme settings.
• Analytics Cookies: To analyse platform usage patterns and improve the service.
• Security Cookies: To detect fraud and unauthorized access.

4.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

Section 5

5 Data Security Measures

8qqgg follows industry-standard technology and processes to ensure the security of your information. Our security measures include:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular Security Audits: Our systems are regularly tested by an expert team.
• Restricted Access: Only authorised staff may view your information for specific purposes.
• Data Backup: Regular secure backups are ensured.

However, it is not possible to guarantee that any information sent or stored over the internet is completely secure. If a security breach occurs, we will notify you as quickly as possible.

Section 6

6 Data Retention Period

We retain your information only for as long as necessary. The retention periods by type of information are given below:

• Account Information: For the duration the account is active and for an additional period after closure as required by law.
• Transaction Records: For the period specified under financial regulations.
• KYC Documents: After verification, for the period necessary to fulfil legal obligations.
• Support Conversations: For a defined period after the issue is resolved.
• Technical Logs: For a limited period for security analysis.

When the retention period ends or upon your request, information is securely deleted or anonymised.

Section 7

7 Your Privacy Rights

You have important rights over your own data. 8qqgg fully respects these rights:

To exercise these rights, please contact our support team via live chat or email. We will generally respond to your request within 30 days. In some cases, due to legal obligations, it may not be possible to delete certain information.

Section 8

8 Protection of Minors

8qqgg is for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is a mandatory step in our registration process.

If we are informed that a minor has created an account on our platform, we will immediately close that account and delete all associated information.

Section 9

9 Changes to the Policy

8qqgg may update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform. Continued use of the platform after any changes will be considered as your consent to the updated policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent version.

Section 10

10 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: 24 hours, 7 days a week support in Bengali
• Email: [email protected]

Your privacy is very important to us. We take every request seriously and try to respond as quickly as possible.